Terms of Service
The agreement between you and Meraki Research when you use our website or engage us for a research project.
Effective Date: 1 January 2026
These Terms of Service govern your use of the Meraki Research website and any research services we provide. By accessing this site or engaging us for a research project, you agree to these terms.
1. Services
Meraki Research (Pty) Ltd offers market research consultancy services spanning quantitative and qualitative research, analytics, strategic consulting, and advisory work. Specific deliverables, timelines, and fees for any engagement are set out in a signed project agreement or statement of work.
2. Use of this website
You may browse our website for informational purposes. You may not copy, redistribute, or use site content for commercial purposes without our written permission. All trademarks, logos, and brand assets on the site are the property of Meraki Research or their respective owners.
3. Intellectual property
Research outputs delivered to a client are licensed for the client’s internal use unless otherwise agreed in the project contract. Meraki retains the right to retain anonymised learnings, methodologies, and aggregated industry data to improve our practice.
4. Confidentiality
We treat all client information as confidential. Upon mutual signature of a project agreement, we commit to protecting project-specific information for the duration of the engagement and for five years thereafter, subject to any overriding legal requirements.
5. Payment terms
Unless otherwise specified, invoices are payable within 30 days of issue. Late payments may be subject to interest at the prevailing prime rate plus 2%. Work may be paused if invoices remain overdue beyond 60 days.
6. Limitation of liability
Meraki’s total liability to any client for any claim arising from services provided shall not exceed the total fees paid for the relevant project. We are not liable for consequential, indirect, or incidental damages, including lost profits or business interruption.
7. Third-party research participants
We recruit research participants through panels, referrals, and direct outreach. All participants take part voluntarily and anonymised results are reported in aggregate. Clients may not attempt to re-identify or directly contact research participants without express written consent.
8. Governing law
These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from these Terms or a project engagement shall be resolved through arbitration seated in Johannesburg under the rules of the Arbitration Foundation of Southern Africa (AFSA).
9. Changes to these terms
We may update these Terms from time to time. Material changes will be communicated to active clients. Continued use of the website after updates are posted constitutes acceptance.
10. Contact
Questions about these Terms? Write to hello@merakiresearch.co.za or A 34 Melrose Boulevard, Melrose Arch, Johannesburg, 2196, South Africa.